Cancellation Policy and Booking Conditions
Hotel Es Príncep – Palma de Mallorca
Owned by: C'as Miot S.L.
Tax ID (CIF): B07790512
Registered address: Carretera Ma-15, 272, 07198 Palma de Mallorca, Illes Balears
1.1. Bookings made under the Non-Refundable Rate modality are subject to the following specific conditions, which the customer declares to know and accept when making the booking.
1.2. No cancellations or modifications are permitted, except in legally provided cases (for example, force majeure or a material error attributable to the establishment).
1.3. In the event of cancellation, modification or no-show, 100% of the total amount of the stay will be charged, with no right to a refund.
1.4. Full payment for the stay will be made at the time of booking, through a secure payment gateway (Stripe or another provider approved in accordance with PCI-DSS and PSD2 regulations).
1.5. No refunds will be accepted, except:
1.6. These conditions shall prevail over any other cancellation or modification policy published on third-party channels or platforms (Booking.com, Expedia, etc.), unless expressly and in writing agreed otherwise by C'as Miot S.L.
1.7. The holder of the booking states that they have read, understood and expressly accepted these conditions, both on their own behalf and, where applicable, on behalf of the rest of the guests included in the booking.
2.1. Payment for the stay will be made directly at the hotel, at the time of check-in, unless prior guarantee has been requested by credit card.
2.2. Bookings made under the Flexible Rate modality may be cancelled without penalty up to 7 days before the expected arrival date, with 2:00 PM (local time) on the seventh day before considered the deadline.
2.3. In the event of cancellation outside the established period or non-arrival of the customer (no-show), the hotel will charge the amount equivalent to one night's stay to the card provided as a guarantee.
2.4. If the customer notifies their cancellation within the permitted period, the hotel will send confirmation of cancellation at no cost and will proceed, where applicable, to release any associated hold or guarantee.
2.5. In the event of duly accredited force majeure (for example, airport closures, travel restrictions or documented serious illness), the hotel will consider a full or partial refund of the amount or the issuance of a future stay voucher.
3.1. By confirming the booking, the customer declares to have fully read and understood this Cancellation Policy and Booking Conditions, giving their express and voluntary consent in accordance with the provisions of:
3.2. Transactions carried out through the official website www.esprincep.com and its associated payment gateways are conducted under SSL/TLS security protocols, guaranteeing the confidentiality of personal and payment data, in compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).
3.3. Any dispute or claim arising from the interpretation or execution of these conditions shall be submitted to the Courts and Tribunals of Palma de Mallorca, without prejudice to the consumer's right to resort to consumer authorities or alternative dispute resolution systems (ADR/ODR) in accordance with Regulation (EU) 524/2013.
For any matter related to bookings, cancellations or modifications: